PoolPay Privacy Policy

PoolPay ("PoolPay," "we," "our," or "us") provides billing, invoicing, and payment-processing tools for pool-service professionals and other field-service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, platform, and related services (collectively, the "Services").

By using PoolPay, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when creating an account, submitting payments, or interacting with our Services. This may include:

• Business details (company name, address, service type)
• Account information (name, email, phone number, login credentials)
• Customer information your business enters (names, service addresses, email, phone numbers)
• Payment details for payouts (bank account info, EIN/SSN where required by Stripe for identity verification)
• Support requests, communications, or form submissions

1.2 Information Automatically Collected

When you access or use PoolPay, we automatically collect:

• Device and browser information
• IP address and general location
• Pages viewed and actions taken
• Cookies and similar tracking technologies
• Log data (errors, request metadata, timestamps)

1.3 Payment Information via Stripe

We do not store or process your customers' full payment card data. All card information is handled by Stripe, our PCI-DSS compliant payment processor.

Stripe may collect and store:

• card numbers
• bank information
• identity verification information
• payment authorization data

Stripe's privacy policy applies to all payment interactions.

2. How We Use Your Information

We use information to operate and improve PoolPay, including:

• Creating and managing your account
• Processing invoices and payments
• Facilitating payouts to pool pros
• Sending billing reminders, emails, and SMS notifications
• Providing customer support
• Preventing fraud and ensuring platform security
• Complying with legal and regulatory obligations
• Improving features, analytics, and product performance

We never sell personal information.

3. How We Share Information

We may share information with:

3.1 Service Providers

We use trusted third-party providers such as:

• Stripe (payments, identity verification)
• Clerk (authentication)
• Twilio (SMS messaging)
• Hosting and infrastructure partners (Vercel/Fly.io/Cloudflare, etc.)

These providers only access your data as needed to perform services on our behalf.

3.2 Pool Pros and Their Customers

If you are a homeowner or customer, your service provider may see:

• your name
• service location
• payment history
• communication preferences

We do not control how businesses you work with use your information.

3.3 Legal, Compliance & Protection

We may disclose information if required by law, regulation, subpoena, or to protect the rights and safety of PoolPay, our users, or others.

3.4 Business Transfers

If PoolPay or its parent entity is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain information for as long as necessary to:

• provide the Services
• comply with legal and tax obligations
• resolve disputes
• enforce agreements

Payment and payout records may be retained longer for compliance.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

• encrypted transmission (HTTPS)
• secure credential storage
• limited employee access
• continuous monitoring and logging

While we work hard to protect your data, no system is 100% secure.

6. Your Choices & Rights

Depending on your location, you may have rights to:

• Access, update, or delete your information
• Request a copy of your data
• Opt out of marketing communications
• Restrict certain data uses

To request changes, email support@poolpay.ai.

If your information was entered by a PoolPay business (e.g., your pool service provider), please contact them directly regarding modifications.

7. Cookies and Tracking

We use cookies and similar technologies to:

• maintain sessions
• analyze traffic
• personalize features

You may disable cookies in your browser, but some features may stop working.

8. Children's Privacy

PoolPay is not intended for individuals under 18. We do not knowingly collect personal information from children.

9. International Users

If you access PoolPay outside the United States, your information may be processed in the U.S. or other locations where our partners operate.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect any revisions. Continued use of the platform means you accept the updated terms.

11. Contact Us

If you have questions or privacy requests, contact:

PoolPay / FieldSpartan LLC

Email: support@poolpay.ai

Website: www.poolpay.ai